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Privacy and Cookie Policy for Lords Sewing

The privacy and security of your personal information is extremely important to us. This privacy policy explains how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information.

We’ll keep this page updated to show you all the things we do with your personal data. This policy (together with our terms of use  and any other documents referred to on it) applies if you’re a supplier, customer or employee of Lords Sewing or use any of our services, visit our website, use our mobile app, email, call or write to us. In certain circumstances we may also provide an extra privacy notice, which will always refer to this page.

We’ll never sell your personal data and will only share it with organisations we work with when it’s necessary and the privacy and security of your data is assured.

Who are “We”?

Lords Sewing is a Sole Trader business supplying sewing machines and associated products including repair and servicing based in Oswaldtwistle Mills Shopping Village. We act as a secondary credit broker for finance applications and we are employers of staff.

Keith Lord at Lords Sewing is the data controller and decides how your personal data is processed and for what purposes. Our contact details are: Lords Sewing, Oswaldtwistle Mills, Colliers Street, Oswaldtwistle, Lancs BB5 3DE. For all data matters contact Keith at the contact address or email keith@lordsewing.co.uk or telephone 01254 389171.

The purpose(s) of processing your personal data

We use your personal data for the following purposes:

  • To process customer orders
  • To inform individuals of news, events, workshops or activities
  • To maintain our own accounts and records
  • To manage our employees
  • You may give us information about you by filling in forms on our site www.lordsewing.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you subscribe to our newsletter, search for a product, place an order on our site, request information from Lords Sewing relating to products and services available and when you report a problem with our site

The categories of personal data concerned

Personal data: The personal data you give us may include:

  • Your name, address, e-mail, telephone number
  • Processing of financial and payment card information that you supply to us for telephone orders and finance applications*
  • Personal details required for employment purposes such as date of birth and so on
  • Your opinions and attitudes about Lords sewing performance that you submit to our Reviews category

*Financial and payment card data supplied by you is not stored by Lords Sewing and is used for one-time processing purposes only. We are PCI compliant processors of financial activities.

Marketing communications

Your privacy is important to us, so we’ll always keep your details secure. We’d like to use your details to keep in touch about things that may matter to you.

If you choose to hear from us we may send you information based on what is most relevant to you or things you’ve told us you like. We may also show you relevant content online. This might be about visiting us, product offers, workshop training, events and technical advice relating to sewing and embroidery.

We’ll only send these to you if you agree to receive them and we will never share your information with companies outside Lords Sewing for marketing.

Sharing your personal data

Your personal data will be treated as strictly confidential and is not shared except:

To Brother Sewing Machines GmbH UK Branch, Shepley St, Audenshaw, Manchester M34 5JD in order to fulfil delivery of products ordered by you – their Privacy Policy

To Horn Furniture (UK) Ltd, Unit 12 Oaktree Business Park, Spitfire Way, South Marston Park, Swindon SN3 4TX to fulfil delivery of products ordered by you – their Privacy Policy

EKM, E-Commerce Platform provide our website solution and data you enter to place an order is held on their secure servers – their Privacy Policy

Your email addresses supplied with your consent for news and marketing purposes are processed through a third party GDPR compliant mail distribution organisation based in the USA (Mailchimp) on our behalf – their Privacy Policy

Financial applications for sewing machines are processed directly to Barclays Partner Finance and not collected by or stored by Lords Sewing.

In order to fulfil our statutory responsibilities, we’re required to give some of an employee’s personal data to government departments or agencies e.g. provision of salary and tax data to HM Revenue & Customs.

How long do we keep your personal data?

We will only use and store your information for as long as it is required for the purposes it was collected for. How long it will be stored for depends on the information in question, what it is being used for and, sometimes, statutory legal requirements.

Providing us with your personal data

You are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so will render us unable to supply the products and services requested by you or increase the time spent on each successive ordering by telephone of products and services by having to re-submit all contact and address information.

Your rights and your personal data

Where we are using your personal data on the basis of consent, you have the right to withdraw that consent at any time. You also have the right to ask Lords Sewing to stop using your personal data for direct marketing purposes.

You have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

Transfer of Data Abroad

Our e-mail marketing application is provided by a company based in the USA. Please see our section above: Sharing your personal data.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Controller: Keith Lord keith@lordsewing.co.uk or telephone 01254 389171 or write to Keith Lord Data Controller, Lords Sewing, Oswaldtwistle Mills, Colliers Street, Oswaldtwistle, Lancs BB5 3DE.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Payment card Security

Lords Sewing has an active PCI-DSS compliance programme in place. This is the international standard for safe card payment processes. As part of our compliance to this very stringent standard, we ensure that our IT systems do not directly collect or store payment card information; for example the full 16 digit number on the front of the card or the security code on the back.

Our online payment solutions are carried out using a 'payment gateway' (e.g. Sagepay, Paypal) which is a direct connection to a payment service provided by a bank. This means that when you input card data into the payment page, you are communicating directly with the bank and the bank passes your payment to us, this means that your payment card information is handled by the bank and not processed or held by us.

Links to other websites

Our website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we don’t accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. This privacy policy applies solely to the personal data collected by Lords Sewing.

How we secure your data

Data security is imperative to us to ensure that we are keeping our customers and employees safe.

We operate a process for assessing, managing and protecting our computer systems which ensures that they are up to date and secure against the ever- changing threat landscape.

CCTV

Oswaldtwistle Mills operates Closed Circuit Television (CCTV) and you may be recorded when you visit Lords Sewing.

CCTV is used to provide security and protect both employees, visitors and Lords Sewing/Oswaldtwistle Mills. CCTV will only be viewed when necessary (e.g. to detect or prevent crime) and footage is stored for a set period of time after which it is recorded over. Oswaldtwistle Mills complies with the Information Commissioner’s Office CCTV Code of Practice and put up notices so you know when CCTV is used.

Cookies set by Lords Sewing

Cookies are small files placed on your web-enabled device while browsing the internet which aim to improve your browsing experience.  For example: Information you’ve already wanted can be remembered so you don’t have to enter it again the next time you visit. Similarily, your login details such as username and password can be temporarily saved so you don’t have to enter them each time you visit. They can also measure site traffic to help us make the service we provide even better.
        
For more information on these small files, you can read more on the Direct Gov website by following this link: Internet browser cookies - what they are and how to manage them.

Below we have listed the cookies used on this website as well as their use and how long they will last.


Cookies Collected By Lords Sewing

Cookies Collected By Third Parties