01254 389171

Delivery

Our website is now taking orders and we'll be processing Mail Order from Monday 27th April with a skeleton staff so that we can observe distancing between ourselves. Orders will be processed as quickly as we can and we would appreciate your understanding. Online orders will receive confirmation of dispatch so you should know when your order is on its way. The Post Office are running slower than usual and our Next Working Day service may be a little slower too. Brother are also still making deliveries of Sewing and Embroidery Machines.


​​​​​​​Free UK Delivery on Orders over £30

Our service at this time covers addresses with a UK Postcode* only.

UK Standard Deliveries are sent using Royal Mail first class, with estimated delivery times of 1-3 working days. PLEASE NOTE: Next Working Day delivery does not include Saturday/Sunday, Good Friday and Bank Holiday Mondays (after 12 noon on Friday a Next Working Day delivery will be despatched on Monday to be received on Tuesday). A signature is required to receive a Next Working Day delivery which should arrive before 4 pm.

Order type UK Standard Delivery UK next working day Delivery Place order before
Order total over £30 FREE £6.50* 12 noon
Order total under £30 £2.95 £6.50* 12 noon
Sewing & Embroidery Machines (sent via Courier) n/a FREE** 12 noon
Horn Cabinets (see Horn info pages) n/a n/a n/a

*Please contact us before placing an order for Next Working Day deliveries to the following postcodes: Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, BT, IM, TR21-25.

Award Winning Delivery Times

Lords Sewing are proud to win the Reviews.io Customer Voice Winter Award 2019 for highest on time delivery, placing in the top 10 of over 100,000 online retailers.

Award winning delivery

Machines: Free courier delivery

Lords Sewing offer a personal demonstration and quality service to customers at Oswaldtwistle Mills and we attempt to offer a personal mail-order service for machines available on-line and by telephone. Postage/Carriage for these items are free of charge.

**Machines are sent overnight for next working day delivery in most instances if ordered before noon. Machines being delivered direct from Brother are usually Next Day Working Day or 48 hours. For Scottish Highlands we can only supply new machines over £300 in value. We currently don't deliver to Scottish Islands & Northern Ireland or Overseas.

Accessories and Consumables

We will attempt to send out your order on the same day if received by us before 12 pm. Small, letter-size packets are sent First Class and should arrive within 1-3 working days. Heavier or expensive items are via Next Working Day Courier and require a signature. Outlying areas need to allow for slightly longer delivery times.

Horn Cabinets

Free delivery by Horn themselves to most addresses. Please see details on every cabinet's info page when browsing.

We try to carry good stocks but sometimes items are temporarily unavailable. We would like to contact you if delays are likely so please include your telephone number when ordering.

Returns

General:

Where you return FAULTY Products we will pay for the delivery of any repaired or replacement Products to you and will, where you have returned Products to us, reimburse your reasonable postage costs in returning the Products. We will not be liable for any delivery costs where you are not entitled to return the Products to us under these conditions or by law. Memory Cards, Design CDs must be unopened and any security seals and/or shrink-wrap must be intact. Please read our 14-day money back guarantee below.

You will need to call us on 01254 389171 for authorisation to return the Products. See our terms & Conditions.

14-DAY MONEY BACK GUARANTEE: If you wish to cancel your order or return the products you must let us know as soon as possible by phone on 01254 389171 or email to authorise a return. Products must be returned within 14 days for us to enable a speedy refund.

With the exception of items that were delivered and found to be damaged or faulty, products being returned for a refund must be unused. They must also be returned in their original packaging and in new condition to our address above.

Please note that the customer will be responsible for the costs of returning the Products to us unless we delivered the items to you in error or the Products are faulty. For your protection, we recommend that a recorded delivery service is used and adequate insurance for the Product value.