Complaints Process

Complaints Process – Lords Sewing

If there's something you're not happy with, we'd like to be informed so we can resolve your issues.

Complaint handling and dispute resolution process:

Please contact us as soon as possible.

You can contact the Lords Sewing Team who are here to help and they will try to provide a suitable solution. Usually we can help with a simple phone call to us.

Upon receipt of your complaint, we will contact you within 3 working days to resolve your issue.

Our team will ask you to provide any relevant information which helps us identify the issue you have with your product.

Telephone - 01254 389171 (Monday to Saturday - 10 am to 5 pm)

Online – info@lordsewing.co.uk

Post – Lords Sewing, Oswaldtwistle Mills, Oswaldtwistle, Lancs BB5 3DE

Escalating the complaint

If you're not happy with the resolution of the complaint, please speak to the person handling your complaint and they will discuss and explain the reasons for the resolution reached.

If you wish for your complaint to receive further review, please email us or contact us in writing at the address above.

If you are still unhappy after further escalation and your item has been ordered via Novuna Personal Finance you can also contact Novuna directly to discuss the matter further.